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Many of the queries we receive can be resolved with the answers below. Please, only contact us if your question is not answered in this section or in the frequently asked questions section.
Do I have to bring the tickets printed?
Most venues have a ticket validation system through scanning the code. Therefore, you must carry your tickets printed or as an e-ticket on your mobile so they can be validated.
I want to cancel or change the date of my tickets
We cannot change the date of your tickets but you can cancel them and buy them again for the correct date or simply cancel them, provided that the date has not passed.
Check if your tickets can be cancelled in your account: https://dubai.clubtickets.com/login
If the cancellation option is not available and the event has not passed, contact us with the subject “URGENT” at help.dubai@clubtickets.com
If the event has already passed, unfortunately, your tickets cannot be cancelled. All the information about our cancellation policy here: Terms and conditions
I have not received my tickets
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1 - Check the spam folder.
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2 - Access your tickets from your account: https://dubai.clubtickets.com/login
All tickets have the same name
All tickets purchased using the same email will always have the same name. It is correct and you will not have any problem at the door.
Other questions
If you have other non-urgent questions, you will find the answer in our Frequently Asked Questions section
Need more help?
Is your query urgent (related to an event from yesterday, today, or tomorrow)?
Please, note that non-urgent issues will be answered within a maximum of 24 hours.
To offer better service, we will only give priority to urgent queries.
IMPORTANT: If you click and your query is not urgent, we will move it to the end of the queue.